Tom Peters
Tom Peters
Thomas J. "Tom" Petersis an American writer on business management practices, best known for In Search of Excellence...
NationalityAmerican
ProfessionBusinessman
Date of Birth7 November 1942
CountryUnited States of America
quality coherence dominance
Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
past high-standards levels
Have you set high standards in the past that make it clear what level of performance you demand?
Listen while you can, so that you can lead when you must.
limits committed ability
Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
selfish leader gains
The selfish leader will attempt to lead others for their own gain and for the detriment of others.
creativity thinking creative
The trouble with much of the advice business gets today about the need to be more vigorously creative is that its advocates often fail to distinguish between creativity and innovation. Creativity is thinking up new things. Innovation is doing new things... The shortage is of innovators...
important demand elements
We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.
odds misreading persistent
Success requires a persistent misreading of the odds.
believe way helping
Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.
journey yarn creating
As project chief you are creating a narrative, a story, a good yarn. If you look at the process-journey that way, you and your gang will ... dramatically up the odds of a WOW outcome!
leadership enough customers
It's not enough to be close to the customer. You've got to be glued to the customer.
excellence what-if ifs
If not excellence, what? If not excellence now, when?
measurement done inspirational-customer-service
What gets measured gets done.
business remembers-everything vulnerable
And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!