Terry Trippler
Terry Trippler
assumption attention detroit fair labor nobody northwest patience pay people rely tired
People are tired of Northwest and their labor problems. Customers' patience is at end. It's a fair assumption to make that if so many people in Detroit didn't have to rely on Northwest to fly, nobody would pay attention to them at all.
company foolish gets hurts people
I would be foolish to say there aren't people who are booking away because of the rhetoric. As it gets louder, it hurts the company more.
becomes employees excellent force good lean mean minnesota news northwest people reckon relief takes
This takes a relief off everybody. It's excellent news for Northwest Airlines, employees and the people of Michigan, Minnesota and Tennessee. It's not so good news for United, American and US Airways that when Northwest becomes lean and mean they will be a force to reckon with.
experience figure foolish people situation tough
We'd be foolish to say there hasn't been (an impact). This is a very tough situation to try to figure out. I know from experience some people are booking away.
bars buy case chance delta expensive fare finding fort gold hard people playing raise raising using whether yield
Using yield management, you don't have to raise fares to raise revenues, you just make people buy the more expensive fare class. Now we'd have a better chance of playing with the gold bars at Fort Knox than finding out if or how Delta is doing this. ... It's hard in this case to say whether Delta is doing this or raising fares outright.
advance book bought hard mainly patient people pushing tickets willing
Right now people are willing to be patient mainly because most of them already bought their tickets. But if this drags on, it's hard for me to see people pushing each other out of the way to book advance tickets on Northwest.
aside people pillows pushing
You can take away the pretzels, the pillows and the magazines, and the people are still pushing each other aside to get on those airlines,
hell
It would be a hell of an airline,
buy
Does Continental want to buy United? I don't know. I don't see it.
along key past
Continental did not go along in the past. The key is, will they go along this time? For the passenger, it's something they have been getting free, technically, that they shouldn't have been all this time.
airline fly
We say we'll never fly that airline again, and the first sale, we're there. We're terrible.
clients extra pay
We have clients who are very finicky about their seats. I think they'll pay that extra $15.
best cold gets hard
Who gets the best deal? You know, there is no hard cold result.
headed hit northwest paul plane reality return
If a Northwest plane headed to Minot has to return to Minneapolis-St. Paul and an American plane has to return to Dallas, which one will hit the (local) news? That's the reality Northwest has to handle.