Susan Ward
Susan Ward
Susan Wardis an American actress and model...
beginning hope leading music olympic opportunity present season skaters
This is the beginning of the season leading up to (the Olympics). This the first opportunity you are going to see the program, the music that these skaters hope to present at the Olympic Games.
behavior change lives rather
Because they're sponges, it's better to incorporate it into their lives now rather than change behavior (later).
good named restaurant seems
That's not why we named the restaurant 17, ... but it seems to be a good omen.
coming emotional hit saw
It was emotional to see them. It really hit me when I saw them coming off the plane.
emotional
It's an emotional thing for us. But everything's going pretty smooth.
easily guy half hired numbers recalled remember research year
A year and a half ago, we hired this guy to research names, ... He said, 'People remember numbers more than names.' Numbers 7 and 9 were the most easily recalled digits.
fascinated gives hear name people provides railroad
People are fascinated when they hear the railroad story, ... They want a story. It gives the name substance, provides a connection.
opportunity important events
We are very excited with the roster of skaters that are coming. It's the first time New Jersey has been awarded an event of this caliber in the skating world. It's definitely important to the area because we hear all the time that there are not enough major sporting events in South Jersey. It's a great opportunity to have such an event.
educational giving decision
Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."
educational phones needs
Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.
educational listening problem
Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.
educational giving attention
Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.
educational thinking people
Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don't think that a gesture has to be large to be effective.
educational irony promotion
The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!