Sheryl Kingstone
Sheryl Kingstone
add biggest cleansing data failures great paying points quality value
This will be a great value add to Salesforce.com because data quality and data cleansing are one of the biggest paying points and failures of any CRM solution.
best business creates good leverage small strategy strong
You can leverage the best of each application pretty easily. That creates a strong CRM strategy that would give a small business a good start.
center corporate customer deliver delivering enjoy field focus forces helping higher highly improving information levels mobile putting revenue sales sell service showing solutions together value
Mobile CRM solutions are improving customer focus and putting field sales and service forces together at the center of corporate revenue responsibility. Mobile CRM is showing its real value by helping performance-driven organizations sell smarter, deliver highly personalized services, and enjoy higher levels of customer satisfaction by delivering time-critical information to field personnel, when they need it most.
happen indicative large likely prevent putting sorts trend
I wouldn't say this is indicative of a trend or likely to happen again. A lot of the vendors are putting very large investments in place to prevent these sorts of situations.
selling
Now we see more application vendors selling these suites.
bend buying customer dumb investment oracle value
Oracle has to bend to what the customer needs. If they don't do that, they're not going to get the value of the investment they made buying Siebel. They're not a dumb company.
marketing offer
The $500,000 offer is a very tactical marketing move.
call center major people trend
That's the major trend of CRM: to get people out of the call center and into self-service,
agent contact customer providing single talking trying view
For years we've been talking about providing a single view of the customer and trying to consolidate all the different departments and initiatives in the contact center. But the agent still has to Alt-Tab between different applications and swivel-chair between different desktops. It's out of control.
basis experience happening hopefully learn
If this was happening on an on-going basis I would be concerned. But hopefully they will learn from the experience and it will be a one-time thing.
access companies easier including information microsoft number previous putting single tasks version
Microsoft has made a number of fixes to the previous version of their CRM software, including putting all of the tasks in a single account, ... This version makes it much easier for companies to access the information they need.
barriers break care consistent contact current customer framework helps improved microsoft point provide responding single
The contact center--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimized for improved performance. The Microsoft Customer Care Framework helps break down the current barriers that exist.
five networking
And the networking complexities of five years ago are gone.
customer matter size versus
CRM applications now can be so customized that it doesn't matter what the size of the customer is versus the size of the vendor.