Robert Johnston
Robert Johnston
clearly focus number strategies
We have a number of strategies that we haven't disclosed yet. The focus will clearly be on the consumer.
clearly customers frustrated issues lost sales
Clearly some operational issues need to be addressed. These are just lost sales and frustrated customers that may never come back.
ability behavior call circuits clearly core huge humans incredible information might recognize remember social store virtually
This ability to recognize individuals underlies social behavior in virtually all vertebrates and some invertebrates as well. Humans clearly have an incredible ability to recognize, remember and store huge amounts of information about individuals - even individuals we have never actually met. This ability is the core of circuits that one might call the social brain.
additional company fair price share sit willing
We think it is a very fair price but if the company is willing to sit down with us and share non-public information, I think we may be able to find additional value.
actual bar focus items stores work
We see problematic actual execution. Stores are in disarray. Advertised items are not available. Scanners don't work with the bar codes. Those are things we would focus on right away to try to improve.
birth christian christmas community faithful family heart lose rather risk time
What's going on here is a redefinition of Christmas as a time of family celebration rather than as a time of the community faithful celebrating the birth of the savior...There is a risk that we will lose one more of our Christian rituals, one that's at the heart of our faith.
large number sell strategy
There is no strategy to sell any large number of stores.
cart due increase price putting until
Obviously, you can't increase the price until you do the due diligence. That was putting the cart before the horse.
acquiring began company good great maybe performing prospects since stock
Since we began acquiring stock we always thought this was a very good company with great prospects that maybe was not performing up to its potential.
available
Obviously, it is $50-million which is not available for the shareholders.
basic change couple future improvement last major results visibility
Just real basic improvement on operations, I think will a major change in this company, ... With the last couple of quarters, not only were the results disappointing, but the visibility in to the future has been murky.
diligently incredibly
He is incredibly excited. He is working diligently to really reinvigorate and rejuvenate the company.
aware satisfied supportive
We were aware of the process, we had become supportive of the process, and we're satisfied with the results.
customer emphasis greater needs service spirit
We want to substantially put greater emphasis on customer service and customer satisfaction. We really want to revitalize the spirit of the organization. It needs to be a much greater competitor.