Robert Johnston
Robert Johnston
aware satisfied supportive
We were aware of the process, we had become supportive of the process, and we're satisfied with the results.
customer emphasis greater needs service spirit
We want to substantially put greater emphasis on customer service and customer satisfaction. We really want to revitalize the spirit of the organization. It needs to be a much greater competitor.
major plans
We have no plans for any major shakeup at this point,
canadians fully satisfied
We know that Canadians in some instances have not been fully satisfied with these chains.
hear people strategies
We have lot of pent-up strategies we want to get into place, but we also want to hear what other people want to say.
celebrate continue current decades dedicated excited food franchise future genuine hard melting occasion perfect pot promise provide special thousands three work
This celebration is the culmination of three decades of hard work by thousands of dedicated Melting Pot employees. It's an occasion that we're excited to celebrate with all of our previous, current and future guests, vendors and franchise partners. Going forward, we promise to continue doing those things that keep The Melting Pot special for so many of our patrons - and we'll continue to provide them with genuine hospitality, perfect food and spotless facilities. That's our mission.
combat creating critical emerging growing passage pursuing safer technology threat
Northrop Grumman has been aggressively pursuing emerging technologies to combat the growing threat from mines. The transformational mine-detection technology used in ALMDS is critical for creating safer passage around the world for our servicemen and women.
ability behavior call circuits clearly core huge humans incredible information might recognize remember social store virtually
This ability to recognize individuals underlies social behavior in virtually all vertebrates and some invertebrates as well. Humans clearly have an incredible ability to recognize, remember and store huge amounts of information about individuals - even individuals we have never actually met. This ability is the core of circuits that one might call the social brain.
basic change couple future improvement last major results visibility
Just real basic improvement on operations, I think will a major change in this company, ... With the last couple of quarters, not only were the results disappointing, but the visibility in to the future has been murky.
diligently incredibly
He is incredibly excited. He is working diligently to really reinvigorate and rejuvenate the company.
clearly customers frustrated issues lost sales
Clearly some operational issues need to be addressed. These are just lost sales and frustrated customers that may never come back.
came heads
Calmer heads prevailed and we came to terms.
bring couple good last performance publicly quarters talked time value
The last couple of quarters we've talked publicly about being dissatisfied with the performance. It was going south, so we thought this was a good time because we think we can bring value to the company.
adrenaline box came hand rope time
The first time I came out of the box rope in hand was such an adrenaline rush.