Phil Crosby
Phil Crosby
Philip Bayard "Phil" Crosby,was a businessman and author who contributed to management theory and quality management practices...
NationalityAmerican
ProfessionBusinessman
Date of Birth18 June 1926
CountryUnited States of America
jobs firsts first-time
It is always cheaper to do the job right the first time.
quality culture diets
Improving quality requires a culture change, not just a new diet.
change fear mean
Slowness to change usually means fear of the new.
hard-work thinking quality
Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
problem method attacking
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
quality cost expenses
The cost of quality is the expense of doing things wrong.
zero defects approach
In a true zero-defects approach, there are no unimportant items.
quality cost
Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
quality controlled
Quality has to be caused, not controlled.