Nicole Vanderbilt
Nicole Vanderbilt
consumers information
Consumers don't feel like they're being had because there's more information available.
arrive buying concerned consumers far gifts items kinds personal sensitive sure
Consumers are far more sensitive with buying gifts than they are with buying personal items. They're more concerned in making sure items arrive on time, if they're damaged, those kinds of issues.
coming customer customers efforts improve issues losing risk service shift spent technology
If they do not shift their efforts to alleviate technology issues and improve customer service in the coming months, they risk losing the customers they spent so much to acquire.