Mark Kowalski
Mark Kowalski
guys hard situation
It's hard to come up with every situation (in a class). We tell all the new guys it's going to be tough.
job
It's the same job with new responsibilities. It's fun.
confused customers learning
We're learning just as much as they are sometimes. Customers are really confused about it too.
gets
You don't want to say anything. But, man, it gets very old, especially as old as that movie is.
challenge difficult fixing seeing
I like difficult customers, the challenge of fixing (the problem) and seeing if they're the same way when I leave.