Mark Ernst
Mark Ernst
business challenges early filing further hurt january operating previous season seen slower start tax
We've seen an industry-wide slower start to the tax filing season than in previous years. Early season operating challenges experienced in our tax business further hurt our January comparative results.
cases causing changes client enhance files introduced limited mixed performance service technical
We made changes to enhance the performance of the service online, and we introduced a technical glitch that in very, very, very limited cases was causing client files to be mixed with others,
believe express ira mistake presents product proud
Make no mistake - we believe in the Express IRA product and are proud of the opportunities it presents for our clients.
believe cautious fourth prudent view
We believe that it is prudent to take a cautious view of the fourth quarter.
closer moving network
We are moving our distribution network closer to our clients,
average clients complex driving far fee greater increase mix number per results returns serving tax thus track
The mix of clients we're serving indicates that a greater number of more complex tax returns is driving an increase in the average fee per client, ... Overall, the results thus far are on track with our expectations for the tax season.
access banking basic benefit block brand clients limited offering savings services
Offering banking services extends and strengthens the H&R Block brand and can benefit our clients who have limited access to basic banking and savings services.
comparable february meeting prior results
After a disappointing January, we are meeting our expectations, with February results comparable to those in the prior year.
changes ensure help mortgage
The changes we're making will help ensure the long-term competitiveness of our mortgage businesses.
both increased indicate initial market numbers overall paid services share tax
Initial numbers indicate that we increased our share of both the overall tax services market and the market for paid preparation,