Mark Brinkmann
Mark Brinkmann
bearable family possible replace short wish
I wish we could replace a family pet. That can't be done, but, short of that, we want to do everything we can to make that as bearable as possible for the customer.
aggressive committed help information providing retailers steps
We're committed to providing the most up-to-date information we receive, and will take aggressive steps to help our customers, retailers and distributors.
consistent customers fair help program provide tragedy work
We want to work out a consistent and fair program to provide customers disaffected by this tragedy with help with their veterinarian bills.
care time
It's going to take some time to take care of all these customers, and we're going to do it.
bags deaths few hot load majority production thousand
It's just a few thousand bags of food, hopefully, most of which we are getting back in the recall. The Oct. 11 production day was the hot load that is responsible for the majority of deaths in my opinion.
call product until upstate york
We had no idea anything slipped through until we got a call from Upstate New York that our product was hot.
aggressive answered assistance center committed complete customers directly help included information products provide providing questions quickly receive retailers speak steps sure
We want to make sure our customers receive complete assistance and get all their questions answered as quickly as possible. The Customer Information Center allows customers to speak directly to a veterinarian who can answer health-related questions and provide complete information about the products included in the recall. We're committed to providing the most up-to-date information we receive, and will take aggressive steps to help our customers, retailers and distributors.
consistent fair goal
Our goal is to be fair and consistent and do the right thing.
believe reason test
I have no reason to believe that the test failed.