Marci Raible
Marci Raible
began creating critical customers designed lifeblood listening program realized rebuild relationship smooth somebody sure understanding
We began to rebuild our program because we realized new customers are the lifeblood of our operation. It's a critical time. For us, if somebody comes into the relationship with BellSouth, we want to make sure that it's a smooth transition. This program is really designed to build that partnership. It's about listening and understanding our customers and creating a program that eases them into BellSouth.
company continue cover customer decision designed easy initial looking moments period positive program relationship sure time truth
I think there are these moments of truth in the customer relationship with the company where frustration can set in; where they are looking at the company and their decision to continue or discontinue interacting with our brand. This program is really designed to cover that initial time period with BellSouth and make sure that it's an easy process, so those moments of truth are positive and there's a decision to continue because BellSouth understands their needs.
building components elements information integrate kit multiple process product rolling service soon systems
We're in the process of building IT systems to integrate the product information for multiple service components into this package. As soon as those are built, the rolling of all elements into one kit begins.