Kenes Bowling
Kenes Bowling
account fraud large situation thousands
When we see large account balances, in the thousands of dollars, that's usually a situation when fraud is involved.
customer gentle goodwill help importance libraries patron understand
It's real important to our customer libraries that patron goodwill be protected. So we use a gentle approach. We help patrons understand the importance of libraries to their communities and most patrons respond.
denied obligation open
If there is an open obligation to a library, a person can be denied credit, but once it's cleared, it has a negligible effect.
angry gentle library return tone wants
We use a gentle tone of voice. We let patrons know that the library isn't angry with them, and wants them to return the books.