John Lettko
John Lettko
call center clients continue customers deliver delivering enhancing execution higher quality relationships service step virtual
The execution of these initiatives was an important step for us as we continue to deliver on the commitments we've made to our customers and the market. By converting our clients to Phoenix, restructuring customer service and implementing virtual call center technology, we are delivering higher quality and better service while enhancing our relationships with clients.
benefit commitment completed costs healthcare help huge membership national network pleased preferred provider quest reduce relationship supports
We are very pleased to have Quest Diagnostics participate in National Preferred Provider Network (NPPN). This expanded relationship is a huge benefit to our NPPN membership and supports our commitment to help reduce healthcare costs for all of our customers. Implementation was completed in January.
best commitment completion delivering error evidence lowest rates service
While there is still much to accomplish, the completion of these initiatives is evidence of our commitment to delivering the best service and the lowest error rates in this industry.