John Lampl
John Lampl
contracts customer deal people sensitive service trained
It's a very sensitive subject, so we don't put it in our contracts of carriage, but our customer service people are well trained to deal with it.
hit
That will hit seniors, of course, ... I think that will have an impact.
business people tend traveling wonderful
We tend to see a lot of glamorous-type people traveling on BA, and it's been wonderful for business lately.
angeles board flights los people seven traveling
two flights a day to Los Angeles and seven flights a day to JFK, and traditionally a lot of people who are in the biz are traveling on board them.
dynamic looking
It's unfortunate. But you're looking at a very dynamic airline,
impact people
That has an impact on what people buy,
aircraft area carrying extra fuel
Our inbound aircraft area carrying extra fuel to that we do not have to refuel all our aircraft at Heathrow.