John Killian
John Killian
portfolio product
We have the broadest product portfolio of any provider.
believe change experience merger
We believe this combination and this merger will change the experience for our customers. It is a game-changing event.
answer ask customers deliver features incredible level matter meeting order quality rely service solution support turn work
No matter how transformational and incredible the technology, we still have to make it work for customers on their own terms, and we have to deliver the same level of customer service they have come to rely on. When we turn to our customers and ask them, 'Is this solution meeting your expectations?' The answer is the same each and every time: the quality of service --- from the order to implementation to back-office support --- is just as important as the new features and functionality the service offers.
delivering great issues key listen means promise understand
Service, great service, is the key to delivering on the promise of IP. And this means we listen to customers, we understand their issues and concerns, and we do it their way, not our way.