Joe Bartolotta
Joe Bartolotta
bottom contact line point primary
The bottom line is that tellers have always been important to a bank, because they are the primary point of contact for most customers.
memorable motivating
It's not memorable and motivating if everyone else is doing it.
obvious strategy
It's obvious that they would take that strategy first.
again answer banking beyond broader customer expected financial front grown number online processing questions range recent role service services teller
However, in recent years the role of teller has grown beyond customer service and processing transactions. They answer a broader range of questions, from questions about online banking to any number of financial services products. And tellers, again being on the front line, are expected to have those answers.