Jeremy Stoppelman
Jeremy Stoppelman
Jeremy Stoppelmanis an American business executive. He is the CEO of Yelp, Inc., which he co-founded in 2004. Stoppelman obtained a bachelor's degree in computer engineering from the University of Illinois in 1999. After a short time working for @Home Network, he worked at X.com and later became the VP of Engineering after the company was renamed PayPal. Stoppelman left PayPal to attend Harvard Business School. During a summer internship at MRL Ventures, he and others came up with the...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
business businesses challenge fifteen good happen hard million reviews walk works
When you read reviews on Yelp, you get a good sense of what's going to happen when you walk in the door of that business. The challenge is that there are fifteen million businesses in the U.S., and its very hard to communicate with all of them about how Yelp works, and why it works the way it does.
across entire markets
I don't feel necessarily it's winner-take-all across the globe, where there has to be one local guide for the entire world. We'll certainly do as many of these markets as we can.
allowed bell dad gave initially last legal pay screwed tinkering touch work
I think my dad did legal work for someone who had a Packard Bell 8088, and they couldn't pay him, so they gave him a computer. I was initially not allowed to touch it, but that didn't last long. I started tinkering with it, and there were many times I screwed up the computer.
adjust attention business folks integrate paying quickly savvy
I think by paying attention to the feedback that you get on Yelp, you can very quickly integrate it into your business... The really savvy folks out there, they don't necessarily take anything negative personally, but use it as constructive feedback and adjust their business.
became business happening local online pages searching since transition yellow
Yelp has been in this business since it really became something worth thinking about in 2004, when the transition started happening from the world of the Yellow Pages to the world of searching online for local information.
algorithm box closing company connect fallen folks google letting people putting review technology
Where folks like Google have fallen down is in just putting a little review box up, then closing their eyes and letting the algorithm take care of itself. Yelp is a technology company, but also a company that understands how people want to connect with one another.
inspiration nimble open-minded
You have to be very nimble and very open minded. Your success is going to be very dependent on how your adapt.
hands accountability upset
Theres simply anger over the accountability that Yelp brings and also this feeling of powerlessness because so much power is now being put in the hands of the consumer. But the important thing that gets lost with some of these business owners who are very upset with us is its the whole picture that counts.
google ranking firsts
When Yelp first took off, our rankings on Google would fluctuate wildly.
people demand wanted
A lot of what Groupon is generating is demand for something people didn't know they wanted.
technology years two
About every year or two, there is a moment of truth where there's some new development in the marketplace, some new technology, some sort of existential crisis. You just have to be vigilant about looking out for those moments.
tools empowered recourse
Consumers are empowered by Yelp and tools like it: before, when they had a bad experience, they didn't have much recourse. They could fume, but often nothing else other than tell their friends.
pain needs passionate
Choose something you are passionate about - or a pain point that has affected you and that you feel really needs to be changed.
local-business way maintaining
Maintaining the trust of the consumer is critical to our business. We live and breathe only one thing, which is wanting to connect consumers with great local businesses, and I don't feel we can do that if we don't have effective ways to prevent gaming of the system.