Jeff Bezos
Jeff Bezos
Jeffrey Preston "Jeff" Bezosis an American technology entrepreneur and investor. He has played a role in the growth of e-commerce as the founder and CEO of Amazon.com, an online merchant of books and later of a wide variety of products and services, most recently video streaming. Amazon.com became the largest retailer on the World Wide Web and a model for Internet sales...
NationalityAmerican
ProfessionEntrepreneur
Date of Birth12 January 1964
CityAlbuquerque, NM
CountryUnited States of America
If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.
If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.
Determine what your customers need, and work backwards.
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
Thanks to free shipping and low prices, we expect more customers to turn to us for their holiday gifting needs this year -- producing our biggest holiday shopping season ever,
We lowered prices so significantly over the last 15 months, there have been five significant price reductions,
We will continue to invest in systems, people and product expansion, each of which helps us better serve customers, ... For the rest of 1999, we expect to invest more heavily than we have in the past.
We're trying to build the most customer-centric company in the world, ... I genuinely believe the balance of power online shifts away from the merchant toward the consumer.
We think this is a win, win, win for publishers, authors and customers.
We think this is a big deal, ... If we can bring the world of books to customers, wherever they happen to be, that's a worthwhile thing to work on.
While free shipping is expensive for the company, it saves our customers tens of millions of dollars each quarter, and we plan to keep it in place indefinitely,
We feel strongly that copyright holders should get to make these decisions.