Jeff Bezos
Jeff Bezos
Jeffrey Preston "Jeff" Bezosis an American technology entrepreneur and investor. He has played a role in the growth of e-commerce as the founder and CEO of Amazon.com, an online merchant of books and later of a wide variety of products and services, most recently video streaming. Amazon.com became the largest retailer on the World Wide Web and a model for Internet sales...
NationalityAmerican
ProfessionEntrepreneur
Date of Birth12 January 1964
CityAlbuquerque, NM
CountryUnited States of America
Thanks to free shipping and low prices, we expect more customers to turn to us for their holiday gifting needs this year -- producing our biggest holiday shopping season ever,
If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.
If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.
Determine what your customers need, and work backwards.
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
We're standing behind the transaction with our own pocketbook,
Ultimately publishers and copyright holders will get to make those decisions about how much those pages cost,
Ultimately for each individual book, pricing will be up to the copyright holders, ... The copyright holders are the ones who get to make these decisions.
We believe that over time this could turn into a significant business for Amazon, significant revenue stream for publishers and authors and a helpful customer service for readers,
With this launch, our goal is to give customers the Amazon.com experience -- everything from one-click shopping and helpful information to the high level of customer service we traditionally provide -- in the two important categories of toys and electronics.
To our customers around the world--thank you. We are grateful to our customers for shopping with us this holiday season and we wish everyone a happy new year.
We were hoping to build a small, profitable company. And of course, what we've done is build a large, unprofitable company.