Jay Ellison
Jay Ellison
call customers decided increased lots simplified volumes
We got some pushback from customers and increased call volumes to many of our call centers. There was lots of confusion, so we decided to take a simplified approach.
complex enter experience good sports throughout value
We have a lot of experience in sports complex sponsorship throughout our footprint, and we see value in those ... it's a good way to enter the market.
future number older
What we have said is there may be a surcharge in the future because with the older technology, we're not going to be able to do a number of things that may be required.
competent fairly generation golden good grown improved move older people percentage phone wireless
A fairly good percentage of young people have only a wireless device. But as the older generation of homeowners move into their golden years, they will be more comfortable with just a wireless phone around the house. They've grown up with improved technology, and they're more competent with it.