Isadore Sharp
Isadore Sharp
Isadore "Issy" Sharp, OCis a Canadian hotelier and writer. He is founder and chairman of Four Seasons Hotels and Resorts...
mean talking names
Luxury, by definition, means something that appears to be the best of whatever it represents. It's a word that raises people's expectations, whether talking about clothing for women or locations for people to live You pay for recognition, but probably the most important thing it represents is delivery on the promise of the brand's name.
simple ideas people
The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.
company growth history investors last period rate underlying value
If you look at our history even over the last 15 years and our growth rate over that period of time, I think the investors are recognizing the underlying value of the company and our potential. We just see a continuation of what we've done and already accomplished.
caring dynamic embracing forced four guests including income jackson lives los moment needed palm properties putting rebuild resort seasons sent teams true tsunami united work
The tsunami forced our Resort to close, putting hundreds out of work at the moment when they needed income most as they started to rebuild their lives and communities. We couldn't let that happen. Instead, we sent them to our other properties around the world - including properties in the United States, in Dallas, Palm Beach, Jackson Hole, Los Angeles, Maui and Washington. In true Four Seasons fashion, they have become a dynamic part of the teams at these hotels, embracing our guests with their caring service.
cannot company culture grow imposed within
A company culture cannot be imposed or mandated. It must grow from within over a long period.
believe brand changes combined demand earnings elements excellent extending focused four highest impact improved industry lead leadership pleased portfolio position preserving recent remain seasons solid strength time travel
This is an excellent time for the lodging industry. All elements of travel demand are strong, especially demand for experiences of the highest quality. We are very pleased with Four Seasons position in the industry and remain focused on preserving and extending our leadership position. We acknowledge the impact that some of the recent refinements in our portfolio will have on our near-term earnings growth, but we believe the changes we are making, combined with the strength of the Four Seasons brand and our solid development pipeline, will lead to improved long-term results.