Geisha Williams
Geisha Williams
stage tough
We're in the tough stage of the restoration.
beyond phenomena strange weather
We think we had some strange weather phenomena beyond the hurricane.
came fact gate left quickly
With Katrina, the fact that it came and left very quickly enabled us to get out of the gate very quickly.
almost greater house pole spending
We're now spending the greater part of our time, almost all of our time, going pole to pole and house to house.
knew
We knew this was going to be a significant restoration effort.
amount dealing realized trees
We realized we were dealing with a significant amount of toppled trees that will need to be removed before we can make repairs.
customers seriously storm taking
We're taking this storm seriously and are urging our customers to do likewise.
break correct longer nature problem takes
In the underground, you don't know what you have. You don't know where the break is. You don't know what the nature of the problem is. It takes much longer to diagnose the problem and be able to correct it.
confident customers service time
I'm now confident we can better the time it will take to get all customers back into service.
costs customer focus
I have no idea what the costs are going to be. Our focus is really about getting the customer restored.
certain control plan trigger
We plan for the worst. There are certain trigger points... but you have no control over the path, no control over the intensity.
aggressive early effort goals lives normal quickly result setting
As a result of our early assessment, we will be setting some aggressive restoration goals in an effort to get everyone's lives back to normal as quickly as possible.
time
It will take years a long, long time but I think we'll see improvement.
understand
It's just bizarre. We need to understand why it happened.