Dan Garton
Dan Garton
costs eaten fuel incredible lowering progress savings
We have made incredible progress in lowering our operational costs for over two years now. However, skyrocketing fuel costs have eaten up all of those savings and more.
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Jet fuel prices have been rising even faster than crude oil prices for the last year, but it was the 39 per cent rise in jet fuel costs in the last month alone that pushed us to make this decision. We have made incredible progress in lowering our operational costs for over two years now. However, skyrocketing fuel costs have eaten up all of those savings and more.
surprised
Do they like what we're doing? No. Are they surprised by it? No.
extra far food gate less meals next passengers plane problems pull running sell sold waste
It is far less cumbersome to sell it at the gate and you have essentially no waste -- it's in a refrigerator, so anything unsold can be sold on the next flight. All the food put on the plane that isn't sold is waste. We also don't have any problems with running out of the meals passengers want -- we can just pull extra meals from the next gate.
alone costs fuel jet last month percent pushed rise
But it was the 39 percent rise in jet fuel costs in the last month alone that pushed us to make this decision.
airlines cause celebrity commitment dedicated dollars efforts employees millions partners past raised shows supporting worthy
We've raised millions of dollars for this worthy cause over the past 21 years through Celebrity Ski. All of us at American Airlines are dedicated to supporting our communities, and that commitment from our employees and partners shows in long-running efforts like this one.
tool
This was the first customer-relationship tool in the industry.
channel cheapest closer relationship selling ticket tickets
We like selling tickets on the Internet, because, as everyone knows, it's the cheapest channel for ticket distribution. But, it also allows us to have a closer relationship with the customer.
changed field love situation smaller suddenly
It's not as if Southwest's situation at Love Field has suddenly changed it's always been one of their smaller stations.
fly people promotion worth
It's a big promotion for us. It's worth a lot if we get 20,000 people to fly on those flights.
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We've said all along that if rules regarding Love Field were changed, we would shift flights from D/FW Airport and vigorously compete for every customer at Love Field.
aggressive customers field love ruin sit somebody steal watch
We're in a tussle down at Love Field and we're going to be aggressive down there. We're not going to sit by and watch somebody steal our customers and ruin our company.
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You take one of those routes, it was probably a challenging route to begin with and we just look at the restructuring and the loss of the other flights as the straw that's going to break that camel's back.
aggressive
This is not desperation. It's just aggressive competition.