Bill Swank
Bill Swank
contact customer people problem service situation work
People should contact us if they have a problem and let us know what their situation is. Our customer service representatives will work with customers.
affect fuel prices
It won't affect prices at all. We anticipated the fluctuation in fuel prices when we set our rates.
begin change cold customers heard mild noticing people returns strong unless until weather winter
We've had very mild winter weather so far. We haven't heard a lot of customers complaining about their bills. Unless we get a really strong cold snap, it will be until the hot, humid weather returns before people begin noticing a change in their bills.
adjustment along costs customers direct fuel high increase pass
This is an increase in the adjustment in the fuel (cost) . . . that is a direct pass along to the customer. We're impacted by the same high costs of fuel that each of our customers are.
average bad customers half less national service time
Our customers are out of service less time only half as much as the national average so if we had bad maintenance we wouldn't have that kind of reliability.
comment evaluate fully impact opportunity premature since specifics staff
Since we have not had an opportunity to fully evaluate the impact of these staff recommendations, it would be premature to comment on specifics at this time.
cause failure pole poles primary wind
The primary cause of the pole failure was not deterioration of the poles, it was the wind loading on the poles and the wires. It wasn't a deterioration issue.
investment looking
We're looking at it as an investment on our part.
confident costs related storm
We're confident that, when they see it spelled out in detail, that they will find that these were prudently incurred costs and related to storm restoration.
confuse intent
There was no intent to confuse or mislead anybody.
amount experience forecasts hurricane light past reasonable reserve
The reserve amount that we are requesting is reasonable in light of the past experience of the past two years and the forecasts of the heightened hurricane activity.
million
Considering we have 1.3 million poles, that would be 120,000 a year.
cost life
Unfortunately, hurricanes are a way of life here in Florida, and restoration is a cost of doing business.
half might month quickly since
We are working on them, and we will try to get to them as quickly as we can. It's only been a month and a half since Wilma. It might take another month or two.