Bill Swank
Bill Swank
average bad customers half less national service time
Our customers are out of service less time only half as much as the national average so if we had bad maintenance we wouldn't have that kind of reliability.
contact customer people problem service situation work
People should contact us if they have a problem and let us know what their situation is. Our customer service representatives will work with customers.
activity dealing era higher hurricane realized system
We're dealing with a new era of higher hurricane activity and we realized we need to harden our system to deal with it here in Florida.
ease
We're well over a million, and it doesn't look like it's going to ease up.
adopt best extremely financial impact practices practicing procedure quite
We'll be practicing a best practices policy. If (Constellation) does something extremely well, we can adopt the same procedure in Florida, but there's not going to be any financial impact . . . for quite a while.
believe expenses recovery seeking serving
We believe the expenses we are seeking recovery of were prudently incurred in serving our customers.
beginning diversity fuel nation striving
Fuel diversity is something we've been striving for for a long time. I think the nation as a whole is beginning to reassess its options.
comment evaluate fully impact opportunity premature since specifics staff
Since we have not had an opportunity to fully evaluate the impact of these staff recommendations, it would be premature to comment on specifics at this time.
investment looking
We're looking at it as an investment on our part.
confident costs related storm
We're confident that, when they see it spelled out in detail, that they will find that these were prudently incurred costs and related to storm restoration.
begin change cold customers heard mild noticing people returns strong unless until weather winter
We've had very mild winter weather so far. We haven't heard a lot of customers complaining about their bills. Unless we get a really strong cold snap, it will be until the hot, humid weather returns before people begin noticing a change in their bills.
half might month quickly since
We are working on them, and we will try to get to them as quickly as we can. It's only been a month and a half since Wilma. It might take another month or two.
cost life
Unfortunately, hurricanes are a way of life here in Florida, and restoration is a cost of doing business.
affect fuel prices
It won't affect prices at all. We anticipated the fluctuation in fuel prices when we set our rates.