Bill Swank
Bill Swank
era higher living
We're living in an era where there is a higher incidence of hurricanes. This will give us what we need for a while.
affect fuel prices
It won't affect prices at all. We anticipated the fluctuation in fuel prices when we set our rates.
amount experience forecasts hurricane light past reasonable reserve
The reserve amount that we are requesting is reasonable in light of the past experience of the past two years and the forecasts of the heightened hurricane activity.
million
Considering we have 1.3 million poles, that would be 120,000 a year.
confuse intent
There was no intent to confuse or mislead anybody.
adjustment along costs customers direct fuel high increase pass
This is an increase in the adjustment in the fuel (cost) . . . that is a direct pass along to the customer. We're impacted by the same high costs of fuel that each of our customers are.
average bad customers half less national service time
Our customers are out of service less time only half as much as the national average so if we had bad maintenance we wouldn't have that kind of reliability.
contact customer people problem service situation work
People should contact us if they have a problem and let us know what their situation is. Our customer service representatives will work with customers.
difference following fuel prices
If fuel prices come down drastically, we will refund the difference the following year.