Famous Quotes & Sayings

Timothy Geithner

The major economic policy challenges facing the nation today - pick your favorites among the usual suspects of low public and household savings, concerns about educational quality and achievement, high and rising income inequality, the large imbalances between our social insurance commitments and resources - are not about monetary policy.

Tom Peters

Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.

Tom Peters

Formula for success: under promise and over deliver.

Tom Peters

It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting less, no better or more worse.

Tom Robbins

If little else, the brain is an educational toy. Why it may be a frustrating play thing - one whose finer points recede just when you think you are mastering them - it is nonetheless perpetually fascinating, frequently surprising, occasionally rewarding, and it comes already assembled. [...] Alas! the brain is a toy that plays games of its own. Its very most favorite game is the one-thing-leads-to-another game.

Tom Robbins

There are two lost continents.... We are one: the lovers.

Tom Robbins

'Neotenty' is 'remaining young,' and it may be ironic that it is so little known, because human evolution has been dominated by it.

Tom Robbins

If little else, the brain is an educational toy.

Tom Robbins

Life is like a stew, you have to stir it frequently, or all the scum rises to the top.

Tom Robbins

Nobody quite knew what to make of the moon any more.

Susan Ward

Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."

Susan Ward

Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.

Susan Ward

Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

Susan Ward

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

Susan Ward

Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don't think that a gesture has to be large to be effective.

Susan Ward

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Susan Ward

Lower prices are not service; they're just lower prices.

Susan Ward

Be helpful - even if there's no immediate profit in it.

Susan Ward

Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.

Tate Taylor

In the South, we tell stories. We tell stories if you're in a sales position, if you're in a retail position, you lure your customer by telling a story. You just do.

Steven Anderson

Alone we are smart. Together we are brilliant.

Sun Tzu

All battles are won before they start.

Robert Browning

There's a new tribunal now higher than God's -The educated man's!

Rigoberta Menchu

...instead of giving a rifle to somebody, build a school; instead of giving a rifle, build a community with adequate services. Instead of giving a rifle, develop an educational system that is not about conflict and violence, but one that promotes respect for values, for life, and respect for one's elders. This requires a huge investment. Yet if we can invest in a different vision of peaceful coexistence, I think we can change the world, because every problem has a nonviolent answer.

Richard Moss

The greatest gift you can give another is the purity of your attention

Richard Mitchell

In a government institution, there is only one area in which problems are taken seriously, and that is the political. Many of the strange things done in American educationism suddenly become perfectly understandable when we see them not as educational methods but as political maneuvers. We must understand illiteracy, therefore, the root of ignorance and thoughtlessness, as not some inadvertent failure to accomplish what was intended but simply a political arrangement of great value to somebody.

Richard Mitchell

People who cannot put strings of sentences together in good order cannot think. An educational system that does not teach the technology of writing is preventing thought.

Richard Mitchell

Far from failing in its intended task, our educational system is in fact succeeding magnificently, because its aim is to keep the American people thoughtless enough to go on supporting the system.

T. S. Eliot

Home is where one starts from.

Sydney J. Harris

The greatest educational dogma is also its greatest fallacy: the belief that what must be learned can necessarily be taught.

Umberto Eco

I started to work in television for three or four years, in 1954. There was one channel of television, black and white. But it could be entertaining and educational. During the evening they showed important plays, opera or Shakespeare's tragedies.

Rick Boucher

The first legislation that I produced relating to the Internet was a bill to overturn a restriction inside of the law that prohibited the Internet backbone from being used for anything other than research and scientific and educational communication.

Stuart Wilde

Of course, you don't have to have a degree to be rich. You just have to have ideas. Maybe having a degree sets you back, for it stuffs you into tick-tock [the daily grind of work], and perhaps that stifles your creative mind. But the fact is that many millionaires have few educational qualifications of any kind at all. However, they still have knowledge. The difference is, they have knowledge they can sell, and others have the "common knowledge" of tick-tock, which isn't worth as much, if anything at all.