Tom Peters
Tom Peters
Thomas J. "Tom" Petersis an American writer on business management practices, best known for In Search of Excellence...
NationalityAmerican
ProfessionBusinessman
Date of Birth7 November 1942
CountryUnited States of America
leadership educational unique
Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
educational mean ideas
Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.
educational promise formulas
Formula for success: under promise and over deliver.
inspirational loyalty educational
Excellent firms don't believe in excellence - only in constant improvement and constant change.
educational simple faster
It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting less, no better or more worse.
inspirational business educational
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
assistance disaster fact goal human increased people proud recently recruit resources services team three
I'm most proud of the fact that we've increased our Disaster Assistance Team from three to 50 people. We recently set a goal to recruit 100 more people to be on the Disaster Services Human Resources Team that can be called out of the area.
amazed tried
It's amazed me that no one has ever tried to do this before.
believe bus game hard kids next school seems until wife
It seems hard to believe in May that my wife and two kids will go to a game until 10:30 p.m., ... and then try to make the 7 a.m. school bus the next day.
apple brothers cancer cross easy eventually mission national program red vice
I started out with the Big Brothers program and then went to the American Cancer Society, where I was eventually the national vice president. I'm a mission kind of guy. The Red Cross was an easy mission to embrace, like Chevrolet and apple pie.
Now that we have this opportunity, we need to get with the program. (We've) no idea how long it will last,
glorified high league school
This league will effectively become a glorified high school and independent league.
believe discussion emotional exposed since time
C6 has exposed the headlamps for the first time since 1962, and believe me, there was a lot of emotional discussion around that,
sounds
I know it sounds crazy, but you've got to let what you're going to do find you, rather than you pursuing it.