Tom Peters
Tom Peters
Thomas J. "Tom" Petersis an American writer on business management practices, best known for In Search of Excellence...
NationalityAmerican
ProfessionBusinessman
Date of Birth7 November 1942
CountryUnited States of America
leadership educational unique
Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
educational mean ideas
Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.
educational promise formulas
Formula for success: under promise and over deliver.
inspirational loyalty educational
Excellent firms don't believe in excellence - only in constant improvement and constant change.
educational simple faster
It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting less, no better or more worse.
inspirational business educational
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
apple brothers cancer cross easy eventually mission national program red vice
I started out with the Big Brothers program and then went to the American Cancer Society, where I was eventually the national vice president. I'm a mission kind of guy. The Red Cross was an easy mission to embrace, like Chevrolet and apple pie.
charge design dog team
My charge to the design team was for them to do the meanest, scrappiest, street-fighting dog they could sketch.
amount money paying
We'll be paying the same amount of money for tickets,
Now that we have this opportunity, we need to get with the program. (We've) no idea how long it will last,
believe bus game hard kids next school seems until wife
It seems hard to believe in May that my wife and two kids will go to a game until 10:30 p.m., ... and then try to make the 7 a.m. school bus the next day.
amazed tried
It's amazed me that no one has ever tried to do this before.
biggest community excellent focused problems search thousand thousands three
One of the biggest problems of 'In Search of Excellence' is that it focused on giant, publicly-traded companies. There are thousands upon thousands of excellent companies. Some of them are two-person accountancies in a community of three thousand people.
amount consulting supposed
'In Search of Excellence' was an afterthought, the runt of the McKinsey consulting litter, a hip-pocket project that was never supposed to amount to much.