Phil Crosby
Phil Crosby
Philip Bayard "Phil" Crosby,was a businessman and author who contributed to management theory and quality management practices...
NationalityAmerican
ProfessionBusinessman
Date of Birth18 June 1926
CountryUnited States of America
simple quality management
Quality management is needed because nothing is simple anymore, if indeed it ever was.
organization quality fabric
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
service-culture quality culture
When you're out of quality, you're out of business.
quality ifs specifications
We must define quality as conformance to specifications if we are to manage it.
quality culture diets
Improving quality requires a culture change, not just a new diet.
hard-work thinking quality
Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
quality cost expenses
The cost of quality is the expense of doing things wrong.
quality cost
Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
quality controlled
Quality has to be caused, not controlled.
american-author
The audience only pays attention as long as you know where you are going.
american-author
No one can remember more than three points.
american-author change happen
Change should be a friend. It should happen by plan, not by accident.
american-author gently people
You have to lead people gently toward what they already know is right.
sports jobs coaching
Selecting the right person for the right job is the largest part of coaching.