Phil Crosby
Phil Crosby
Philip Bayard "Phil" Crosby,was a businessman and author who contributed to management theory and quality management practices...
NationalityAmerican
ProfessionBusinessman
Date of Birth18 June 1926
CountryUnited States of America
baby believe home
People are conditioned to believe that error is inevitable.... However, we do not accept the same standard when it comes to our personal life. If we did, we would resign ourselves to being shortchanged now and then when we cash our paychecks. We would expect hospital nurses to drop a certain percentage of all newborn babies. We would expect to go home to the wrong house periodically. As individuals we do not tolerate these things. Thus we have a double standard, one for ourselves, one for the company.
american-author
The audience only pays attention as long as you know where you are going.
american-author
No one can remember more than three points.
american-author change happen
Change should be a friend. It should happen by plan, not by accident.
american-author gently people
You have to lead people gently toward what they already know is right.
sports jobs coaching
Selecting the right person for the right job is the largest part of coaching.
stories way zero-defects
Being convinced one knows the whole story is the surest way to fail.
discovery obvious
The great discoveries are usually obvious.
editors doubt when-in-doubt
When in doubt, delete it.
Most things don't work like they are supposed to work.
mean careers mind
You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.
rules-to-live-by use minutes
A rule to live by: I won't use anything I can't explain in five minutes.
drama careers history
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
successful people successful-people
Successful people breed success.