Peter Drucker
Peter Drucker
Peter Ferdinand Druckerwas an Austrian-born American management consultant, educator, and author, whose writings contributed to the philosophical and practical foundations of the modern business corporation. He was also a leader in the development of management education, he invented the concept known as management by objectives and self-control, and he has been described as "the founder of modern management"...
ProfessionNon-Fiction Author
Date of Birth19 November 1909
costs customers gives hard pay product quality
A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
character leader quality
Quality of character doesn't make a leader, but the lack of it flaws the entire process.
effectiveness race quality
The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.
giving quality use
Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
educational loyal-customers quality
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
believe giving quality
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
apply behavior ethics individual rules
There is only one ethics, one set of rules of morality, one code: That of individual behavior in which the same rules apply to everyone alike.
future
The only thing we know about the future is that it is going to be different.
business moralist
First and last, Drucker is a moralist of our business civilization.
beyond building higher leadership lifting magnetic normal people performance raising vision
Leadership is not magnetic personality/that can just as well be a glib tongue. It is not making friends and influencing people /that is flattery. Leadership is lifting a person's vision to higher sights, the raising of a person's performance to a higher standard, the building of a personality beyond its normal limitations.
management ninety objectives percent time works
Management by objectives works if you know the objectives. Ninety percent of the time you don't.
management ninety objectives percent time works
Management by objectives works if you first think through your objectives. Ninety percent of the time you haven't.
leadership management
Management is doing a thing right; leadership is doing the right things.
american-businessman business create purpose
The purpose of business is to create and keep a customer.