Peter Drucker
Peter Drucker
Peter Ferdinand Druckerwas an Austrian-born American management consultant, educator, and author, whose writings contributed to the philosophical and practical foundations of the modern business corporation. He was also a leader in the development of management education, he invented the concept known as management by objectives and self-control, and he has been described as "the founder of modern management"...
ProfessionNon-Fiction Author
Date of Birth19 November 1909
costs customers gives hard pay product quality
A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
efficiency productivity right-thing
Efficiency, which is doing things right, is irrelevant until you work on the right things.
productivity
Knowledge applied is productivity.
doe utility products
What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.
company products
All companies are service companies; some also manufacture products.
essence management productive
The essence of management is to make knowledge productive.
loyalty educational selling-products
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
procrastination productive-work productive-life
Nothing is less productive than to make more efficient what should not be done at all.
apply behavior ethics individual rules
There is only one ethics, one set of rules of morality, one code: That of individual behavior in which the same rules apply to everyone alike.
future
The only thing we know about the future is that it is going to be different.
business moralist
First and last, Drucker is a moralist of our business civilization.
beyond building higher leadership lifting magnetic normal people performance raising vision
Leadership is not magnetic personality/that can just as well be a glib tongue. It is not making friends and influencing people /that is flattery. Leadership is lifting a person's vision to higher sights, the raising of a person's performance to a higher standard, the building of a personality beyond its normal limitations.
management ninety objectives percent time works
Management by objectives works if you know the objectives. Ninety percent of the time you don't.
management ninety objectives percent time works
Management by objectives works if you first think through your objectives. Ninety percent of the time you haven't.