Kurt Ebenhoch
Kurt Ebenhoch
consistent continue days experience normal performance
We continue to experience normal operation, ... Our operational performance is consistent with that of other days this month.
along december early fell historical improved levels northwest peer performance relative rest results short
While our December on-time results fell short of historical levels at Northwest along with the rest of the industry, early indications are that our performance improved in January, individually and relative to our peer group.
leading lowest performance point weeks
Our on-time performance was at its lowest point in the weeks leading up to the strike,
adequate confident number qualified recruit
We are very confident that we will be able to recruit an adequate number of experienced and qualified replacement technicians.
airline expect online percent satisfying sure travel trying via
Each airline is making a significant investment. What we're trying to do is make sure we're satisfying our customers' online travel needs. We expect by 2003 that 20 percent of bookings will come to us via Internet.
airline expect online percent satisfying sure travel trying via
Each airline is making a significant investment, ... What we're trying to do is make sure we're satisfying our customers' online travel needs. We expect by 2003 that 20 percent of bookings will come to us via Internet.
affected air impact included markets operations survey traffic weather
The survey was unscientific and completely random, and included markets that could have been affected by weather or air traffic which impact the operations of all airlines, not just Northwest.
buying customers gauge test
Customers are buying it, but it is very, very early. This is a test to gauge customer reaction.
aisle appalled charge
I was appalled that they would charge me (extra) for my aisle seat.
board continue mediation national talk
We continue to talk with the National Mediation Board and AMFA,
agreement continue negotiate progress reaching
We continue to negotiate and are making progress in reaching a consensual agreement with our pilots.
continue progress reaching
We continue to make progress with ALPA and PFAA on reaching consensual agreements.
continue progress
We continue to make progress and negotiations continue.
attempt believe best company continue customers immediate interest northwest seek strike work
We continue to believe that a work stoppage would not be in the best interest of the airlines, its employees, its customers or the communities Northwest serves. If ALPA would attempt to strike Northwest Airlines, the company would seek an immediate injunction.