Jeffrey Gitomer
Jeffrey Gitomer
Jeffrey Gitomeris an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his family in Charlotte, North Carolina...
NationalityAmerican
ProfessionAuthor
Date of Birth11 February 1946
CountryUnited States of America
educational principles reason
The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
educational way helping
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
educational believe want
Customers will want to talk to you if they believe you can solve their problems.
loyalty educational loyal-customers
Customer satisfaction is worthless. Customer loyalty is priceless.
educational memorable situation
Memorable customer service can only take place in a human-to-human situation.
inspirational loyalty educational
You don't earn loyalty in a day. You earn loyalty day-by-day.
display match themselves
Most salespeople would like to think of themselves as being rock stars, but they don't display the talent to match their definition.
dress grew held high home jeans population school sent strict thousand town wore
I grew up in an upper-middle-class town with a population around 12,000. My high school held around a thousand kids. All smart. We had a strict dress code. If you wore blue jeans to school, they sent you home.
best boss bosses hear highest praise refer rock talk
When you hear bosses talk about their best salespeople, they often refer to them as rock stars. It's the highest praise your boss can give someone on your team.
adjunct
We use social media as an adjunct to my total media/market outreach.
teaching people matter
It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
reflection grammar made
Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
anyone consistent good rock
Rock stars, like anyone else, have to show discipline and take consistent good actions.
customer perceive
Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.