George Whalin
George Whalin
benefits customer driven great objective putting reduce retailers saying service spin
Retailers are putting a great spin on this, saying that the customer benefits in the end. However, the self-checkout is not driven by customer service but by the retailer's objective to reduce costs.
careful jobs nervous people
I think people are nervous about their jobs and when people get nervous about their jobs, they get very careful about spending.
chicago deciding presence sell stores wants
I think May deciding to sell its Chicago stores to Federated is a very real possibility, ... Federated desperately wants more of a presence in the Midwestern market.
figure jury trying whether
We're still trying to figure out what they're doing. The jury is still out on whether Kmart is even going to survive.
falls hard mall torn
Typically, when a mall falls on hard times, it never recovers. They end up being torn down.
begun business extension natural record seem selection tougher track
I think the women's business is much tougher than anything else they have been in. It doesn't seem like a natural extension to me. They have begun to get a better selection of merchandise and the business is getting better, but they don't have a real track record here yet.
coming effort facing government groups interest pressure putting separate special tied
I don't think the union-based special interest groups and the government are two separate issues. I think they're tied together. Now more than ever Wal-Mart is facing a lot of pressure coming from so many different directions. I think that's why Wal-Mart is putting more effort into communicating with the media.
baffling guy marketing qualified running
He's not a retailer. He's never been a retailer. The guy who's running merchandizing and marketing is not a guy who's qualified to do that. This is baffling to me. It's mind-boggling.
baffling guy marketing qualified running
He's not a retailer. He's never been a retailer, ... The guy who's running merchandizing and marketing is not a guy who's qualified to do that. This is baffling to me. It's mind-boggling.
discipline mind require unique
These are not cookie-cutter businesses. They require unique discipline and mind set.
behind
If it hasn't been done yet, they're way, way behind the curve,
business changes consumers decided department enormous favorite format future gone great last places retail store stores
The department store business has gone through enormous changes in the last 10 years and we aren't through yet. It's a retail format that doesn't have a great future in it. Consumers have decided traditional department stores aren't their favorite places to shop.
consumer employee fancy gimmicks impact people rude run shop store turn
All these new gimmicks are very interesting but the jury's still out about their impact on the consumer or if they'll be cost-effective in the long run ... People don't shop at a store because of one thing but a combination of factors. Even if shoppers like the fancy technology, a rude employee can turn them away from the store.